Shipping

Ceramics – Physical products supplied by Paula Armstrong Ceramics have shipping included in the price and will be carefully packaged then shipped recorded delivery as soon as reasonably possible.  If there is going to be a delay in delivery Paula will contact customers by email informing them of the delay and the reason for it.  Please contact paula@parmstrongceramics.co.uk before ordering from the website if you have a deadline you need to meet for delivery to ensure we can supply the product in time.

Packaging & Breakages – We wrap each item very carefully. We endeavour to reuse and recycle packaging materials wherever possible and we invest in recycled and recyclable packing options. In the unlikely event that your order does arrive damaged or has a fault, please email us at paula@parmstrongceramics.co.uk immediately, so that we can arrange an exchange. Please do not throw the item away. Keep it in its packaging and inform us of the problem within 7 days of receiving the goods, otherwise we cannot be held responsible for damage that has occurred.

Print on Demand – Physical products supplied by Printful (Potter’s Accessories) are subject to longer delivery times as they are print on demand.  Print on demand products are printed at the manufacturers only once an order has been placed which results in a longer delivery time. These products are subject to Printful’s Shipping and Returns policies.

Further details can be found in our Terms of Business clause 8 .

 

Returns

Pieces physically purchased in studio/store – We offer an exchange or a credit note for any piece purchased in person at Paula Armstrong Ceramics, 5 Rookery Place, Fenstanton, CB24 3ES or during an event/market/shop where Paula is selling within 28 days of the purchase upon return of the product in its original condition.

Pieces purchased via our online shop – If, for any reason, you are not happy with your online purchase please contact us within 14 days of receiving the goods. To return any items you must contact us in writing by sending an email to paula@parmstrongceramics.co.uk.

We will only accept the return of item/s if they are in unused condition, in the original undamaged packaging or packaging of the same quality. You are responsible for the return shipping to the studio. All artwork is sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it. 

 

UK Product Recall Policy

Why is a product recall implemented?

Product recall refers to the process where a product sold is found to be defective and needs to be recovered from the end user. When a product has been recalled to protect the personal safety and property of consumers, Paula Armstrong Ceramics will remove the product from sale.

Where can information about product recalls be obtained?

• Recall announcements or directives issued by regulator OPSS (UK) . Such recalls are generally announced by these regulators on their websites. The content of these announcements usually includes the name of the product (identification information), risk type, the nature of the problem, the regions of the affected product, and remedial measures for buyers.
• Recalls initiated by the manufacturer or actual producer. For such recalls, the manufacturer, brand owner, or supplier directly informs retailers and other supply chain partners of the product issues before regulators intervene (or in some cases, without the intervention of regulators at all).

Measures taken by Paula Armstrong Ceramics in a product recall

After receiving relevant information about a product recall, Paula Armstrong Ceramics will take measures including but not limited to the following:

• Check the recalled products and, as appropriate, inspect the same type of products sold by Paula Armstrong Ceramics
• Block or remove the recalled products, or other similar products, from displaying for sale in the website shop
• Contact and notify customers to recall the products that have been sold
• Formulate control measures to prevent recalled products from entering the market again. Report the handling of recalled products to regulatory agencies according to laws, regulations or regulatory requirements
• Review and tighten quality and safety risk control for that and similar products
• Other measures deemed appropriate by the Paula Armstrong Ceramics

Obligations for Paula Armstrong Ceramics during a product recall

When undertaking a product recall Paula Armstrong Ceramics will comply with applicable laws and regulations regarding recalls, and take the following measures:

• Immediately contact all buyers and recall relevant products or provide return/refund services; properly dispose of the recalled products
• Stop selling similar products or remove these products
• Intercept affected product in transit or take corresponding recall measures
• If damage is caused to consumers, they shall be compensated
• In accordance with corresponding laws, regulations or regulatory requirements, report product recalls to regulatory agencies, cooperate with their investigations, and respond promptly
• Actively cooperate with the platform in investigations and provide relevant documents or test reports
• Enhance compliance awareness, and conduct own inspection of other products in the store to prevent similar incidents in the future

 

If a buyer purchased a product marked for recall, what should the buyer do?

If you have purchased a recalled product, please stop using it immediately and contact paula@parmstrongceramics.co.uk to request a return/replacement/refund.